RESUME

Kristine Yuen

Experience

Deloitte Digital

San Francisco, CA

Jul 2010 – Sep 2015

 

Senior Consultant (promoted from Consultant in 2014 and Analyst in 2012)

Worked with 12 companies (OfficeMax, Avon, Pier 1, Kohl's, Pfizer, DuPont, EMC, HP, Cardinal Health, TJX, Walmart, and Deloitte Tax LLP) on mobile, eCommerce, portal, responsive web, and web system projects.

 

Design Strategy and Project Management

  • Led cross-functional and global teams to create mobile applications and web platforms.

  • Performed project management activities such as developing resource plans, resolving project issues, and prioritizing activities for the team.

  • Collaborated with developers, designers, and business users to define project plans for agile or waterfall implementations.

Design Research and Usability Testing

  • Created user journey maps and experience maps.

  • Developed personas by interviewing users and conducting generative research.

  • Led design brainstorm workshops to develop solutions. 

  • Wrote and performed surveys to understand user needs.

  • Conducted interviews to gather requirements, conduct current state assessments, and develop business processes.

  • Create process flows to document future state user and system processes.

  • Performed usability tests such as click through testing, card sorting, and tree jack testing to refine design strategy.

Prototyping and Design Implementation

  • Developed a site taxonomy and metadata for an HR portal by categorizing new and existing web content.

  • Created digital prototypes to demonstrate UI functionality. 

  • Designed sketches, wireframes, and visual designs for mobile apps and websites.

  • Wrote detailed design style guides and design specification documents to share with developers.

Contact

(574) 339-6439

Education

California College of the Arts (CCA)

San Francisco, CA

Masters of Design - Interaction Design

Aug 2015 - Aug 2016

 

 

University of Notre Dame (ND)

Notre Dame, IN

Bachelor of Business Administration - Information Technology Management

 

Aug 2006 – May 2010

 

Activities

Kiva Zip

San Francisco, CA

Pro Bono Design Consultant

 

Bay Area Goodwill

San Francisco, CA

Pro Bono Design Consultant

 

Travel Carabao (Red Carabao Hostel)

Manila, Philippines

Pro Bono Technology Consultant

 

Bay Area Deloitte Digital Community

San Francisco, CA

Founder and Lead

 

ND Diversity Recruiting at Deloitte

Chicago, IL 

Lead

 

Spring 2016

Fall 2015

Summer 2014

2013- 2015

2011- 2015

Awards

Startup Weekend - 3rd Place

Team Lead for Rentaurant (pop-up spaces)

 

Extraordinary Performance Award forTop 10 Performers on the West Coast

Deloitte Consulting

 

Exemplary Teamwork Award

Deloitte Consulting

 

ND Social Venture Competition - 2nd Place Overall & 1st Place Written Plan

Red Carabao Hostel

 

June 2014

Feb 2014

April 2013

April 2010

Skills

Design

Sketch

InVision

Illustrator

InDesign

Photoshop

Axure

Premiere

HTML

Arduino

 

Other

Agile (SCRUM)

Keynote

Microsoft Office

Google Analytics

SharePoint

Languages

Cantonese Chinese

Mandarin Chinese