RESUME
Kristine Yuen
Experience
Deloitte Digital
San Francisco, CA
Jul 2010 – Sep 2015
Senior Consultant (promoted from Consultant in 2014 and Analyst in 2012)
Worked with 12 companies (OfficeMax, Avon, Pier 1, Kohl's, Pfizer, DuPont, EMC, HP, Cardinal Health, TJX, Walmart, and Deloitte Tax LLP) on mobile, eCommerce, portal, responsive web, and web system projects.
Design Strategy and Project Management
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Led cross-functional and global teams to create mobile applications and web platforms.
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Performed project management activities such as developing resource plans, resolving project issues, and prioritizing activities for the team.
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Collaborated with developers, designers, and business users to define project plans for agile or waterfall implementations.
Design Research and Usability Testing
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Created user journey maps and experience maps.
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Developed personas by interviewing users and conducting generative research.
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Led design brainstorm workshops to develop solutions.
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Wrote and performed surveys to understand user needs.
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Conducted interviews to gather requirements, conduct current state assessments, and develop business processes.
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Create process flows to document future state user and system processes.
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Performed usability tests such as click through testing, card sorting, and tree jack testing to refine design strategy.
Prototyping and Design Implementation
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Developed a site taxonomy and metadata for an HR portal by categorizing new and existing web content.
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Created digital prototypes to demonstrate UI functionality.
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Designed sketches, wireframes, and visual designs for mobile apps and websites.
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Wrote detailed design style guides and design specification documents to share with developers.
Contact
(574) 339-6439
Education
California College of the Arts (CCA)
San Francisco, CA
Masters of Design - Interaction Design
Aug 2015 - Aug 2016
University of Notre Dame (ND)
Notre Dame, IN
Bachelor of Business Administration - Information Technology Management
Aug 2006 – May 2010
Activities
Kiva Zip
San Francisco, CA
Pro Bono Design Consultant
Bay Area Goodwill
San Francisco, CA
Pro Bono Design Consultant
Travel Carabao (Red Carabao Hostel)
Manila, Philippines
Pro Bono Technology Consultant
Bay Area Deloitte Digital Community
San Francisco, CA
Founder and Lead
ND Diversity Recruiting at Deloitte
Chicago, IL
Lead
Spring 2016
Fall 2015
Summer 2014
2013- 2015
2011- 2015
Awards
Startup Weekend - 3rd Place
Team Lead for Rentaurant (pop-up spaces)
Extraordinary Performance Award forTop 10 Performers on the West Coast
Deloitte Consulting
Exemplary Teamwork Award
Deloitte Consulting
ND Social Venture Competition - 2nd Place Overall & 1st Place Written Plan
Red Carabao Hostel
June 2014
Feb 2014
April 2013
April 2010
Skills
Design
Sketch
InVision
Illustrator
InDesign
Photoshop
Axure
Premiere
HTML
Arduino
Other
Agile (SCRUM)
Keynote
Microsoft Office
Google Analytics
SharePoint
Languages
Cantonese Chinese
Mandarin Chinese
